The Town of New Tecumseth is looking for a Supervisor, Customer Service to join our rapidly growing team.
Our growing community, identified as one of the fastest growing municipalities by Statistics Canada, located about an hour north of Toronto, offers beautiful rural and urban landscapes and diverse opportunities to work in a technologically progressive, public environment. Additionally, the Town offers the following perquisites:
adaptable work environment, including ability to work from home up to one (1) day per week
employer paid health and dental benefit packages
competitive salaries
OMERS pension plan
free gym membership at Town recreation centres
professional development opportunities
This position is responsible for the day-to-day coordination and supervision of Customer Service operations, ensuring consistent, high-quality service delivery. The role provides leadership, guidance, coaching,



and operational support to customer service staff in managing inquiries, transactions, and service levels. This position monitors service levels, analyzes performance metrics, and supports a one point of resolution approach by enabling staff to resolve inquiries efficiently while ensuring complex issues are directed appropriately for investigation and resolution.
Responsibilities: Oversee daily front line customer service ensuring timely and consistent processing of inquiries, transactions and service requests with a focus on one point resolution
Research, recommend and support implementation of new technologies, CRM s and other potential systems and resources for service delivery.
Support any and all point-of-sale or electronic

📌 Supervisor, customer service (Alliston)
🏢 Town of New Tecumseth
📍 Alliston