LEVEL: SALARYSUPERVISOR : CUSTOMER SERVICE MANAGERRANGE: $52,000.00 - $65,000.00GENERAL PURPOSE: The Customer Service Representative is responsible for communicating with customers regarding orders, pricing schedules, order tracking, and delivery schedules. The CSR will provide customer service duties and administrative support activities in support of the Rogers Foods Sales Team.

- Post Secondary business administration training
- Proven Microsoft Dynamics (D365) and other Microsoft program skills
- Demonstrated interpersonal skills and aptitude to work within a team workplace.
- Excellent written and verbal communication skills, with attention to detail
- Self-motivated problem solver with organizational and time management skills
- On-site, in person role, within an office environment





- Accurately and completely process and manage customer orders using Microsoft (D365)
- Manage all order-related changes, including revisions, cancellations, and updates
- Serve as the customer order entry contact, responding to phone and email inquiries promptly and professionally
- Coordinate with the Master Planner, Shipping, and Warehouse teams to ensure efficient order fulfillment and resolve any issues
- Collaborate with the Sales team to support new and existing customer contracts, order delays, rush deliveries, and customer complaints.
- Providing backup support for invoicing and customer

📌 Customer Service Representative (Chilliwack)
🏢 Rogers Foods
📍 Chilliwack