Operations Manager | Rocket Financial | 100% Remote (Canada) | $100,000–$120,000 CAD
Rocket Financial is launching several B2 B Saa S platforms, and we're hiring an Operations Manager to build and run the operational side: workflows, application support, customer support, and compliance enforcement. Much of this doesn't exist yet, so you'll be setting it up.
Company Website: 100% remote, anywhere in Canada
4 weeks of paid time off
$100,000–$120,000 CAD base salary, based on experience
Reports directly to the Chief Product Officer
Broad scope across operations, support, compliance, and product launches
ROLE SUMMARY
Rocket Financial Inc. is an embedded finance infrastructure company launching B2 B Saa S platforms in quick succession. This role is responsible for the day-to-day operational backbone that keeps those platforms running smoothly for customers: operational execution, application support,
customer support, and ensuring compliance requirements set by the Compliance team are followed in day-to-day operations.
This is a hands-on, generalist role for someone who can build process where none exists yet, work across platforms without losing track of details, and operate with judgment about when to escape versus when to resolve directly.
REPORTING & WORKING RELATIONSHIPS
Reports to: Chief Product Officer
Works closely with: Compliance Officer, Product Leads (application issues, launch readiness), and Engineering (application support handoffs).
KEY RESPONSIBILITIES
Day-to-Day Operations
Own and continuously improve operational workflows across all platforms (