Location : Ontario; office currently in Richmond Hill and expected to relocate
Schedule : Monday to Friday, 9:00 a.m. to 5:00 p.m.
Work Arrangement : Hybrid: approximately three days per week in the office or visiting technicians and customers
Travel : Approximately two days per week throughout Ontario; occasional overnight travel may be required
Compensation : Base salary up to approximately $130,000, plus a 13% annual performance bonus
Competitive compensation with a base salary of up to approximately $130,000, depending on experience
13% annual performance bonus, paid once per year
Prorated first-year bonus based on the employee’s start date
Group benefits, including dental and vision coverage, beginning after one month
Company pension plan with employer matching, beginning on the first day of employment
Company vehicle and 407 transponder provided for business travel
Company-provided laptop and required business technology
Short-term and long-term disability benefits
Wellness program
Supportive, family-oriented work environment
Company Overview Our client is a leading supplier of equipment, systems, and service solutions for the food industry. The organization offers a broad portfolio that includes cooking, food preparation, refrigeration, bakery, warewashing, waste-management, weighing, wrapping, and labelling systems.
Position Overview The Regional Service Manager is responsible for the operational, financial, and people leadership of the Ontario service region. The role oversees three Service Area Managers and approximately 47 field service technicians, with accountability for customer relationships, service delivery, operational efficiency, revenue growth, and the financial performance of an approximately $20-million region.




This leader serves as the senior point of accountability for the service business in Ontario and must balance strategic planning, financial management, customer relationship management, employee engagement, safety, and field operations. The successful candidate must be equally comfortable reviewing forecasts, coaching managers, resolving customer escalations, developing talent, and supporting a large mobile workforce.
management level and be able to lead employees, engage customers, and make sound operational and performance decisions from the outset.
Travel Requirements The position requires travel throughout Ontario approximately two days per week. Most travel will involve visiting technicians, customers, and service locations. The individual should generally be able to return home in the evening, although occasional overnight travel may be required.
Key Responsibilities Strategic Planning Develop regional strategies aligned with corporate objectives and service-growth priorities.
Identify opportunities for operational improvement, market expansion, and profitable growth.
Support business transformation initiatives and organizational change.
Evaluate regional performance and implement corrective action plans when targets are not being achieved.
Operational Leadership Lead all day-to-day service operations across the Ontario region.
Ensure service delivery standards are consistently met or exceeded.
Monitor workload,



response times, call completion rates, technician productivity, utilization, and customer satisfaction metrics.
Work closely with dispatch and service-management teams to ensure appropriate technician coverage and resource allocation.
Drive continuous improvement initiatives that strengthen efficiency, service quality, and profitability.
Ensure service employees operate in accordance with company policies, procedures, and operational standards.
Support the implementation of recent technologies, service offerings, operating processes, and company initiatives.
Customer Relationship Management Maintain strong relationships with key customers and strategic accounts.
Serve as the senior escalation point for customer concerns, service disputes, and major service issues.
Partner with customers to understand operational requirements and improve service outcomes.
Conduct regular customer business reviews and site visits.
Identify opportunities to improve customer satisfaction, retention, and long-term partnerships.
Support regional sales and service initiatives that contribute to revenue growth.
Financial Management and Business Performance Own the financial performance of an Ontario service business representing approximately $20 million in annual revenue.
Manage revenue, profitability, labour efficiency, technician utilization, and cost control.
Develop, manage, and execute annual operating plans and budgets.
Produce monthly revenue forecasts and financial outlooks.
Analyze P&L; statements, service margins, overtime costs, labour utilization, and operational performance metrics.
Identify business risks and establish corrective action plans when financi

📌 Regional service manager (Richmond Hill)
🏢 Beyond Bilingual
📍 Richmond Hill