Westin Nova Scotian
1181 Hollis St
Halifax, NS B3H2P6, CAN

Description

As a Guest Services Agent , you will be the first and last point of contact for our guests—playing a pivotal role in shaping their overall experience. Whether you're greeting a family on vacation, checking in a business traveler, or assisting someone with a personal request, your warm hospitality and attention to detail will set the tone for their stay.

This is a quick-paced, highly interactive position where your energy, communication skills, and problem-solving abilities will shine. We’re looking for someone with a genuine passion for hospitality and a desire to create memorable guest experiences. As a Guest Services Agent you will:

- Create Memorable First Impressions – Greet every guest with genuine warmth and enthusiasm, whether in person or over the phone. Your positive energy and friendly demeanor will set the tone for a welcoming experience from the moment they arrive.
- Leave a Lasting Impact – During check-out, engage guests in conversation about their stay. Show authentic care and attentiveness—encouraging feedback and ensuring any concerns are addressed. Your goal is to make every guest feel heard, valued, and appreciated.




- Be a Go-To Problem Solver – Whether it's assisting with luggage, providing directions, recommending local dining spots, or resolving unexpected issues like a maintenance concern, your resourcefulness and willingness to help will make a lasting impression. No request is too small when it comes to guest satisfaction.
- Demonstrate Accuracy & Accountability – Process payments, manage calls, handle guest messages, and perform various front desk tasks with precision and efficiency. You are a trusted point of contact, and your attention to detail ensures smooth operations.
- Promote Safety & Security – Follow all established hotel safety and security protocols. Be proactive in identifying potential issues, and notify management when necessary to help maintain a safe environment for guests and team members alike.

Job Requirements

Prior hotel front desk experience required

Proficiency in Marriott front office systems an asset

Strong customer service and interpersonal skills

Excellent verbal and written communication in English

Accurate cash handling and

📌 Guest Services Agent (Halifax Regional Municipality)
🏢 Cherry Valley Hotel
📍 Halifax Regional Municipality