The OpportunityWe're looking for a Customer Success & Implementation Manager to join Trust Arc's Customer Success & Implementation team. You'll own a portfolio of customers from kickoff through their lifetime with Trust Arc. You'll teach their teams to configure Trust Arc, use its AI-powered features and connect it to the systems where their personal data actually lives, so their privacy program delivers results they can show their leadership. This role carries no revenue target.
A lot of privacy software gets bought, configured, and then run on spreadsheets. The customers who get the most from Trust Arc have it connected to their HR, CRM, marketing and support systems, so their DSARs, Ro PA and assessments run on live data. Your job is to get every customer in your book there, and to leave their team able to run and extend it themselves.
What You Will Do:Manage enterprise implementations from kickoff through their lifecycleTrain customers to configure their own Trust Arc platform across the portfolio of modulesDrive platform adoption across your portfolio.
Teach customers to use Trust Arc's Arc Intelligence suite
- AI-powered features
- in their day-to-day privacy workShow customers how to connect their AI assistants to Trust Arc through our MCP server, and what that opens up for their teamAssist customers with building and maintaining Worakto integration recipes that connect Trust Arc to their HR, CRM, marketing and support systems, starting from how their personal data actually flowsOrganize customer Feature Requests. Capture each one with the business case and manage expectations with the customersBe the primary contact and trusted advisor to your customersRun business reviews that report on outcomes and adoption, not activityFlag renewal risk earlyYou are:A systems thinker. When a customer walks you through a process,



you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots.
Technical enough to scope an integration with a customer's IT team, and transparent enough to explain it to their day to day usersDriven by outcomes. You consider a project done when the customer is running it without youOrganized across many projects at once, and you keep Salesforce current without being chasedWhat You Will Bring:5+ yearsleading Saa S implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).
Technical expertise : Strong understanding of Saa S architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.
AI fluency : Familiarity with AI-enabled Saa S products and ability to articulate value to business and technical nsultative mindset : Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.
Project management mastery : Proven experience managing multi workstream projects; PMP or comparable certification preferred.
Business acumen : Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
Change management agility : Skilled at navigating competing priorities and influencing cross-functional stakeholders toward munication excellence :



Executive-level presence with ability to engage both technical and business audiences.
Curiosity and accountability : Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.
Training or enablement

experience:
you can teach a technical topic to a non-technical audience and leave them able to do it themselvesBusiness acumen:Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
SFDC, Gong, Claude savvyNice to HaveHands-on time with a privacy platform ( One Trust, Securiti or similar)Using AI assistants connected to business systems through MCPWorking knowledge of GDPR, CCPA/CPRA and emerging AI regulation, and how DSARs, Ro PAs and DPIAs work in practiceSpanish fluencyThe Job$90,000
- $110,000 a yearAbout UsAs the leader in data privacy, Trust Arc automates and simplifies the creation of end-to-end privacy management programs for global organizations. Trust Arc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, Trust Arc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit We invest in our teammember’s work-life balance, with unlimited paid time off, flexible

working hours
, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at Trust Arc ERG, and many more.
All

📌 Customer success (Winnipeg)
🏢 TrustArc
📍 Winnipeg