The KeyHolder will help to advance the organization’s strategic goals by embracing themission, vision, and values of WINS.

Reportingto the Store Manager and is an integral member of the Social Enterprise team.We need a trustworthy and reliable individual to join the team as a Key Holder.As the keeper of the keys, this role is responsible for opening and storeclosing, alarm system procedures, supervisory and customer serviceresponsibilities in the absence of the Store Manager or Assistant StoreManager.

The idealcandidate is an organized multitasker, able to handle many diverse projects atonce, while meeting tight timelines.

Dutiesand Responsibilities:

- Ensure high levels of customer satisfactionthrough excellent sales service
- Assess customers’ needs and provide assistanceand information on products
- Must be able to move all sizes of furniture ona daily basis
- Responsible for carrying keys and alarm codes,opening/closing store procedures




- Perform and supervise daily store proceduresincluding maintaining a tidy and organized work area
- Train, supp ort team members; assign dailytasks, monitor and assist cashiers and other store staff
- Respect and comply with all WINS policies andprocedures, ensure staff and volunteers are aware of, and comply with WINSpolicies and safety standards
- Provide customer/client/donor-focused service,welcome customers and assist with their requests
- Manage paperwork and tend to managerial officetasks in the absence of the management team
- Check and respond to emails and phone messages
- Create a positive and welcoming experience forthe team, customers, clients, donors and volunteers
- Ensure employee/customer/donor/volunteerconcerns are addressed in a timely and skilled manner
- Maintain cash handling procedures andstandards to complete

📌 Key Holder (Calgary)
🏢 Startdate
📍 Calgary