POSITION SUMMARY

META Employment Services is seeking an organized, client-focused Office Coordinator to support day-to-day operations at our Etobicoke location. This hands-on role is responsible for ensuring the office operates efficiently, providing an exceptional first point of contact for clients, and supporting program delivery through robust administrative, reception, data-management, and operational coordination skills.

Working closely with the Site Supervisor, the Office Coordinator will also provide day-to-day team leadership and operational support. This includes helping coordinate workflow and priorities, supporting and coaching team members, reinforcing service and documentation expectations, identifying opportunities to improve office processes, and helping ensure that operational issues are addressed promptly and effectively.

The successful candidate will be someone who can balance their own administrative responsibilities with the ability to take initiative, positively influence others, solve problems, and help keep the team organized, accountable, and focused on delivering high-quality client service.

EMPLOYMENT DETAILS

Employment Type: Full Time 37.5 hours/week, 1 - Year Fixed Term Contract

Compensation: $32.26/hours

Work Location: Etobicoke: ON - On-site

Travel:



Occasional travel to other META or community locations may be required.

ROLES AND RESPONSIBILITIES

Office Operations & Client Service

- Provide front desk reception, greet clients, respond to inquiries, and maintain a welcoming, professional, and organized office environment.
- Manage incoming calls, emails, and general inboxes, ensuring inquiries are responded to or directed appropriately.
- Conduct initial eligibility and intake conversations, schedule appointments, send reminders, and ensure clients complete required pre-appointment documentation.
- Conduct client follow-ups by phone, text, and email, ensuring required interactions and notes are accurately documented in the client database.
- Support clients with basic technology needs, service navigation, and general program information.
- Coordinate day-to-day office operations, including supplies, deliveries, room and meeting bookings, equipment, and facility needs.
- Perform accurate data entry, maintain tracking and filing systems, and support the preparation of monthly program reports.
- Monitor and process incoming referrals through email and database systems in accordance with program requirements.
- Coordinate workshops and event registrations, calendars, and on-site logistics, including

📌 Office Coordinator (Toronto)
🏢 Meta Employment Services
📍 Toronto