With its expanding activities, AGA Benefit Solutions offers current employment prospects for professionals with high career aspirations. If you are seeking flexibility, freedom and challenges, this position is made for you

Our firm is committed to its employees and welcomes all new candidates in a respectful manner consistent with an excellent work environment. Discover why working at AGA Benefit Solutions is so rewarding by visiting our Career page .

Your mandate will consist in:

Your mandate will be primarily taking customer service calls. You'll listen to customers and offer them the best possible solutions. Our service hours are from 8:30 a.m. to 8:00 p.m., Monday to Friday. You must be fully available to work across all shifts, including evening shifts until 8:00 PM, which are a requirement of the role and will be evenly distributed among all employees. Depending on operational needs, your weekly schedule may vary within the following time slots: 8:30 a.m. to 5:00 p.m., 9:00 a.m. to 5:30 p.m., 10:00 a.m. to 6:30 p.m., 10:30 a.m. to 7:00 p.m., or 11:30 a.m. to 8:00 p.m.



Keep reading to discover the skills and qualifications needed to succeed at AGA

Your main tasks will include:

- Ensure prompt, accurate, respectful and courteous customer service;
- Take calls from members, health care professionals, pharmacists, and hospitals, and all other calls concerning the coverage offered by their plan, the paid or denied claims, the status of their claim, and the limitations of their plan; answer questions about Life and Salary coverage, etc., and ensure that members receive a complete answer to their questions; return calls and do follow-up as needed, replacing the Administration Department to take messages when necessary;
- Accompany and support members in the use of our various tools (online member portal, insurer platforms, etc.) and promote those tools during calls;
- Respond to e-mail requests from members within 48 business hours;
- Process all stop

📌 Member Service Agent (Canada)
🏢 AGA
📍 Canada