General Manager – Ottawa
Reports To
Regional General Manager
Location
Ottawa, Ontario
Industry
Corrugated Packaging Manufacturing
Team Size
Approximately 75 employees
Position Summary
Reporting to the Regional General Manager, the General Manager is responsible for the overall performance and management of the manufacturing facility, including operations, financial performance, customer service, quality, health and safety, maintenance, and people leadership.
The General Manager acts as the primary leader of the facility and is accountable for translating the company’s strategic objectives into measurable operational and financial results.
Working closely with the leadership team, the General Manager will drive operational excellence, continuous improvement, customer satisfaction, employee engagement, and profitable growth.
This is a highly visible, hands-on leadership position requiring a strong presence on the manufacturing floor, sound business judgment, and the ability to lead through both day-to-day operational challenges and longer-term strategic initiatives.
About the Company
Smith Induspac Ottawa is part of Groupe Induspac, a leading provider of custom industrial packaging solutions in Eastern Canada. For more than 50 years, Groupe Induspac has proudly served a diverse range of customers requiring high-quality, tailor‑made packaging solutions designed to meet their specific needs.
With more than 300 employees and four manufacturing facilities located in Candiac, Longueuil, Ottawa, and Toronto, Groupe Induspac combines expertise, innovation, and manufacturing capabilities to deliver reliable packaging solutions across various industries.




The Ottawa facility is a specialized manufacturing operation employing approximately 75 employees and serving a diverse customer base with high-quality corrugated packaging solutions.
Our organization is committed to delivering exceptional customer service while continuously improving productivity, quality, safety, and operational performance.
Role and Responsibilities
As General Manager, you will provide overall leadership to the facility and ensure that operational, financial, customer, and people objectives are achieved.
Business Leadership & Strategy
Lead the overall management and performance of the facility in alignment with the company’s strategic objectives;
Translate business objectives into transparent operational priorities, targets, and action plans;
Establish a culture of accountability, ownership, continuous improvement, and operational excellence;
Develop and execute annual operating plans and business objectives;
Identify opportunities for profitable growth, operational improvement, cost reduction, and increased competitiveness;
Ensure effective communication of company objectives and priorities throughout the organization.
Financial Management & Business Performance
Take overall responsibility for the financial performance of the facility;
Develop and manage the annual operating budget in collaboration with the finance team and senior leadership;
Monitor revenue, gross margin, operating costs, labour costs, scrap, overtime, inventory, and other key financial indicators;




Analyze financial and operational performance and implement corrective actions when required;
Identify opportunities to improve profitability and operational efficiency;
Ensure appropriate cost controls while maintaining quality and customer service;
Evaluate capital expenditures and ensure investments provide appropriate business value and return on investment;
Provide regular business performance updates and recommendations to senior management.
Manufacturing Operations & Continuous Improvement
Ensure production schedules, customer requirements, quality standards, and delivery commitments are consistently achieved;
Monitor key operational performance indicators, including productivity, machine efficiency, downtime, scrap, labour utilization, on-time delivery, and overall equipment performance;
Identify operational bottlenecks and implement effective solutions;
Drive continuous improvement initiatives aimed at increasing productivity, reducing waste, improving flow, and controlling costs;
Promote Lean Manufacturing, problem‑solving, standardization, and data‑driven decision‑making;
Ensure appropriate maintenance strategies are in place to maximize equipment reliability and production capacity.
Customer Service & Commercial Support
Ensure a high level of customer satisfaction through reliable quality, service, and on‑time delivery;
Develop strong relationships with key customers and participate in resolving significant customer issues;
Work closely with customer service and costing teams to ensure alignment between customer requirements, costing structure and manufacturing capabilities;
Support business development initiatives and identify opportunit

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