About The Role The Manager, Operations (MO) reports to the Associate Director, Parking Operations and represents the 24 hour per day, seven (7) days per week management presence, representing the senior management team after hours. While on shift, the Manager, Operations is the day-of operational Manager, responsible for leading the frontline Operations team, the safe and efficient execution of the daily work plan, and managing urgent and emergency issues. The Manager, Operations will oversee all revenue channels (On-Street and Off-Street Parking) and deliver the P&L; to plan. The Manager, Operations will be focused on an exceptional customer experience in facilities that inspire confidence and feelings of safety and security and will champion and model our customer-centric approach to the delivery of our services.
About The Role The Manager, Operations (MO) reports to the Associate Director, Parking Operations and represents the 24 hour per day, seven (7) days per week management presence, representing the senior management team after hours. While on shift, the Manager, Operations is the day-of operational Manager, responsible for leading the frontline Operations team, the safe and efficient execution of the daily work plan, and managing urgent and emergency issues. The Manager, Operations will oversee all revenue channels (On-Street and Off-Street Parking) and deliver the P&L; to plan. The Manager, Operations will be focused on an exceptional customer experience in facilities that inspire confidence and feelings of safety and security and will champion and model our customer-centric approach to the delivery of our services.
Responsibilities Operations of Parking Services Oversee and coordinate the daily activities of the business to ensure reliable, and consistent operations




Accountable for the effective management, leadership and application of resources (staff, facilities, materials and equipment)
Meet and exceed Key Performance Indicators (KPIs)
Prepare of daily reports on KPIs and other business/operations activities
Communicate with the VP, AD, Directors, Managers and Staff, general public, contractors and suppliers, other municipal agencies; represent the TPA at a variety of internal and external meetings
Manages according to the company’s Collective Agreements and existing policies and programs and handles level 1 grievances
Monitor the On-street and Off Street pay parking operations to ensure that a high level of maintenance is provided to the parking meters and parking equipment
Oversee and support special event functions and programs
Ensure a high standard of appearance, operation and maintenance of facilities, vehicles and equipment
Accountable for responding to emergency situations that occur with an employee, customer, or property (make safe, delineate hazards, report, follow up etc.) and escalating the occurrence in a timely matter to Directors and VP
Oversee the implementation of new products and services to TPA facilities
Respond and follow through any employee or customer concerns or inquiries
Operational and Strategic Planning Develop and foster improved processes, procedures, and policies based on ongoing monitoring.



Assess the business to identify areas for enhanced productivity and efficiency; forecasting human resource requirements; support and recommend new revisions to existing operational standards and tools to ensure service mandates are met
Lead change management initiatives that ensure high level of team communications and engagement throughout the process
Develop and implement standard operating procedures in collaboration approach with team members
Ensure that the strategies developed are being executed on a daily basis
Model and enforce company policies and standards
Leadership and Labour Relations Develop and oversee the day-to-day delivery of operations excellence, direction of staff of the TPA’s Facilities Maintenance and Parking Services team through effective leadership, coaching and operational efficiency; ensure effective teamwork, a high level of work quality and group and individual performance of the Facilities Maintenance and Parking Services team; encourage creative and critical thinking
Effectively communicate our TPA Vision, Mission with staff
Motivate staff by including them in the business. Through the gathering of ideas and feedback
Build a great place to work; promote a healthy environment
Ensure safety plans are adhered to and that all the correct tools and PPE are in place
Create the best experience for our customer
Empower staff to use judgement, empathy when assisting a customer
Provide training, tools, resources to the teams
Ensure a high standard of attendance, appearance and conduct of management and field operations personnel, including adherence to the TPA’s Core Values, policies, operating procedures and standards
Model behavior that embodies the organization’s Cor

📌 Manager, operations (Toronto)
🏢 Toronto Parking Authority
📍 Toronto