Newport Williams is seeking an Intermediate Service Now Business Analyst for a full-time permanent role in Vaughan, Canada. You will support, configure, and enhance our client's ITSM platform in a structured ITIL-aligned workplace to shape how IT services are delivered across the business.
Responsibilities include administering core Service Now ITSM modules, supporting CSM, testing and troubleshooting, building integrations via REST/SOAP, and leveraging ATF to ensure stable releases while