Summary

The Customer Service Associate position is responsible for a variety of Customer Service, Accounts Payable, and Office/ Inventory Administrative and Clerical duties as well as providing support to management and employees and assisting in daily office administration.

The Administrative Assistant must have outstanding communication and computer skills, as well as being an excellent problem solver who is well organized with an acute attention to detail.

Responsibilities

Customer Service

- Process and record customer orders in the Oracle system
- Prepare the BOLs for the shipping department and confirm customer POs
- Generate customer billings based on BOLs
- Respond to various customers inquires (products / sampling / pricing / orders / delivery / customer paper etc.)




- Resolve customer complaints and communicate the issue with the appropriate personnel, and maintain valuable customer relations
- Process credit card transactions for Cash in Advance customer and arrange pick up
- Reconcile Daily Shipping Report and Invoice registration
- Assist with inquiries from other departments (commercial, operation, finance, etc.)
- Prepare customs documentation when it requires

Accounts Payable

- Prepare AP vouchers, match, code, enter invoices and credits into Oracle system based on DOA approvals
- Review and verify the on-hold report weekly, release upon approvals
- Manage vendor portfolios and requests (set up,

📌 Customer Service Support Administrator (Delta)
🏢 Silgancontainers
📍 Delta