Elevate your career as the Director of Service Delivery with Sparkrock, a 100% remote organization dedicated to societal impact. Lead a high-performing team and drive ERP/Saa S implementations for social benefit organizations.
Sparkrock seeks a Director of Qualified Services to manage a $3–5 M portfolio and ensure optimal delivery quality. Oversee a diverse team, safeguarding client relationships while navigating budgeting and performance management. Your leadership will be pivotal in reshaping delivery processes and achieving financial milestones in professional services.
Key Responsibilities:
• Own P&L; for $3–5 M client portfolio
• Oversee ERP/Saa S implementation projects
• Lead and develop Qualified Services team
• Act as senior escalation point for key customers
• Identify delivery and financial risks early
Requirements:
• Bachelor’s in Business, IT, or related field
• 10-15 years in professional services or project management
• 3-5 years in leadership roles within Professional Services
• Proven track record managing P&L; and client relations
• Based in Canada with travel flexibility
Drive impactful service delivery and lead innovation at Sparkrock.

📌 Director of service delivery at sparkrock (Lorette)
🏢 Ionic Partners
📍 Lorette