Description Aviso At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at The Chance We’re looking to fill an opening for a Senior Service Designer to join our Client Experience team.
Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across Aviso. You are a trusted consultant who partners with business leaders to align customer needs, business priorities and organizational goals to drive meaningful change. You apply advanced design methodologies and systems thinking to uncover opportunities, guide cross-functional teams, and influence decisions that improve customer and employee experiences.
As one aviso:
We Care - Youdo the right thing forclients,partnersand colleagues. Youbuild trusted relationships,championservice excellence, andcontribute to a culture where people feel valued and supported
We Dare -You challenge the status quo with bold ideasand fresh perspectives. Youembrace change, seek opportunities toinnovateand are comfortable exploring new ways of working
We Share - Youcollaborate openlyand build meaningful relationships. Youseek outdiverse perspectives, shareyourknowledgeand work together to helpcolleagues,clientsand partners succeed




We Deliver - Youtake ownership of your work,honouryourcommitmentsand focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve
What your day looks like Lead complex and strategically important Service Design initiatives across priority journeys, business lines, or enterprise initiatives
Design and lead advanced discovery initiatives that address ambiguous business challenges: co-ordinate participants, design research plans, facilitate sessions, analyze and synthesize data, and uncover strategic opportunities
Translate complex evidence into compelling stories, strategic recommendations and service design artifacts such as vision statements, personas, ecosystem maps, experience maps, and service blueprints to build empathy and support senior-level decision-making
Facilitate workshops and align senior stakeholders on CX priorities and investments: facilitate problem framing and design sprints, simulate new service experiences, lead experience feedback collection for product pilots and inform future state experience direction
Mentor designers and cross-functional partners while providing strategic service design expertise across the organization
Serve as a role model and advisor, elevating customer centricity, inclusive design and design maturity across the organization
Contribute to and help lead improvements to service design practices, standards, methodologies,



and journey management capabilities
Requirements Your experience and skills A Bachelor’s degree in Design, Human Computer Interaction, Human Factors, Psychology or related area. Graduate degree preferred
6+ years of experience in a Service Design, User Research, Design Strategy, or similar field
Expert-level knowledge of human-centered design, systems thinking, design thinking, and service design is required
Expertise in both fundamental and advanced service design methods such as problem definition, vision-framing, co-design sprints, and service prototyping - with a portfolio showing measurable impact on customer, employee or business outcomes
Proficient with journey management, insight management and service design platforms (e.g. They Do, Dovetail, User Testing, Figma, Miro, Dscout)
Demonstrated ability to lead complex, cross-functional CX initiatives from discovery to implementation planning, shaping business decisions, product roadmaps and service improvements
Advanced facilitation, consulting, storytelling, and executive presentation skills
Proven experience influencing DIrector, VP, and senior leadership decision-making
Self-motivated, highly organized and confident working in a complex and dynamic organization
Experience mentoring designers and contributing to practice development
Fluent communication skills in English are required and bilingual skills in French are an asset
Experience in the financial or wealth management industry is a plus
Benefits Why Aviso Wealth? At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:
Competitive compensation package that rewards and recognizes

📌 Senior service designer (Toronto)
🏢 Service Design Jobs
📍 Toronto