Lead national client relations and support teams from Waterloo, Ontario, using coaching and relationship management expertise in a hybrid setting. This Manager oversees Client Relationship Specialists, Small Business Relationship Managers, Pension Service Coordinators, and Sales Support Analysts. You will support retirement clients and advisors across Canada while advancing retention, growth, service quality, and operational performance. The work includes collaboration across Distribution, Operations, and Product.

Key Responsibilities
- Lead and coach national client-facing and operational support teams
- Escalate complex relationship, service, and operational issues
- Monitor pipelines, service standards, and operational performance
- Recruit, onboard, coach,



and develop team members
- Drive improvement using metrics, feedback, AI, and automation

Requirements:
- Five to seven years in retirement or financial services
- Experience leading or coaching support teams
- Solid communication, coaching, and relationship-building skills
- Experience implementing process improvements
- Advanced Microsoft Office and Copilot Premium proficiency Apply client relations leadership, coaching, and operational expertise across Manulife’s national Canada Retirement business.

📌 Client Relations Support Manager (Ottawa)
🏢 Manulife
📍 Ottawa