Lead regulatory governance and complaint-management controls as a Senior Consultant with CIBC in Toronto, using automation and critical thinking. Work hybrid, onsite two to three days weekly. This 12-month secondment supports CIBC’s Complaint Management Program, a centre of excellence for Financial Consumer Agency of Canada requirements. The Senior Consultant helps deliver regulatory artefacts, reporting, and governance across enterprise stakeholders. Core work includes controls, issues management, continuous improvement, and validation.

Key Responsibilities
- Automate control descriptions and complaint-management narratives
- Standardize evidence collection and documentation across reporting channels
- Enhance the Complaint Handling Controls and Issues Dashboard




- Develop annual reviews of complaint-handling controls
- Present controls and issues reporting to executives

Requirements:
- Experience in regulatory and enterprise program environments
- Ability to manage multiple stakeholders and evolving requirements
- Critical thinking, process discipline, and sound judgment
- Solid communication of detailed information
- Ability to investigate complex problems and interpret data Apply regulatory compliance, automation, reporting, and stakeholder collaboration skills to strengthen CIBC’s complaint governance in Toronto.

📌 Senior Regulatory Governance Consultant (Toronto)
🏢 CIBC
📍 Toronto