Lead campaign and end-to-end journey design at CIBC in Toronto’s hybrid workplace, applying client experience expertise and people leadership. As Chapter Lead within Savings, Investments & Advice, you will build and develop a high-performing team. You will establish consistent practices, coach specialists, and guide campaigns and journey experiences across products, channels, and partner teams. The focus is simplifying experiences and delivering meaningful client and business outcomes.

Key Responsibilities
- Build and develop a high-performing campaign and journey design team
- Provide leadership, coaching, and functional expertise to the Chapter
- Champion client-first campaign and end-to-end journey design practices




- Identify opportunities to simplify client and user experiences
- Support Squad delivery and Quarterly Business Review processes

Requirements:
- Leadership experience managing and developing a team
- Experience managing end-to-end client experiences and journeys
- Experience delivering change across complex initiatives
- Structured, analytical, and methodical problem-solving approach
- Commitment to compliance, policies, standards, controls, and risk management Bring people leadership, journey design, coaching, and structured problem-solving expertise to CIBC’s Toronto team.

📌 Campaign and Journey Design Chapter Lead (Toronto)
🏢 CIBC
📍 Toronto