Job Summary Porter is hiring an experienced Site Reliability Engineer to help improve the reliability, scalability, and performance of a modern cloud platform supporting thousands of users. This is a hands-on engineering role where you'll work closely with Software Developers, Cloud Engineers and Cybersecurity to improve platform reliability, automate operational processes, and build world-class observability. Unlike a traditional infrastructure-focused SRE position, this role is best suited to someone who has a robust software development background (particularly .
NET) and enjoys solving production challenges through code. Duties & Responsibilities
- Build and improve the reliability and availability of production services
- Work directly with developers to troubleshoot application and platform issues, from initial triage through root cause
- Develop automation to eliminate repetitive operational work
- Build dashboards, monitoring, alerts, and service health metrics, and administer the underlying observability platforms
- Design and maintain automated workflows for certificate expiry, host health, and other operational risk monitoring
- Participate in production incident response and on-call rotations, including major (Sev1-level) incident investigation
- Analyze application performance and resolve bottlenecks
- Improve deployment pipelines and operational tooling
- Contribute to infrastructure as code and cloud automation across compute, networking, and identity
- Maintain integration and API layer reliability, including error-rate monitoring and alerting
- Support change management processes (CAB) for infrastructure and monitoring changes
- Champion SRE best practices including SLIs, SLOs, and error budgets Automation and Optimization
- Create and maintain automated solutions for repetitive tasks,



including infrastructure and application and patch monitoring.
- Optimize monitoring agents for cost management and performance.
- Implement auto-discovery and AI solutioning to ensure infrastructure reliability and efficiency Configuration Management and Infrastructure as Code (IaC)
- Use Infrastructure as Code tools to automate monitoring across AWS resources
- Implement and maintain configuration management tools to standardize and automation configurations Monitoring and Alerting
- Configure and maintain monitoring and alerting systems to ensure the health and performance of the infrastructure. Application Deployment and Support
- Deploy, configure Dynatrace and Splunk to support applications and services on AWS infrastructure.
- Collaborate with DevOps teams to optimize and automate CI/CD pipelines. hange and Incident Management
- Prepare and document Change Requests and Methods of Procedures (MOPs) for infrastructure changes.
- Troubleshoot and resolve incidents affecting cloud services in accordance with predefined Service Level Agreements (SLAs).
- Escalate issues to internal teams or third-party vendors as required. Incident Response and Post-Incident Reporting
- Participate in incident response processes and post-incident reporting (PIR).
- Identify and deploy fixes to prevent recurrence of issues. Security and Compliance




- Work with IT Security to ensure cloud infrastructure aligns with security best practices and compliance requirements
- Work with internal architecture, Solution Delivery(PMO), governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.
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Cloud Governance
- Cost Optimization, Data Management, Asset Management, Performance Management, and Deployment Acceleration
- Implement Security Monitoring Auto-discovery. Safety and Compliance
- Actively engage in the company’s Safety Management System (SMS) by reporting hazards and incidents encountered during daily operations. Collaboration and Documentation
- Coordinate with internal stakeholders, DevOps, and third-party vendors for deployments and fixes.
- Work within a cross-functional team of System Ops Engineers, App Admins, Data Engineers DevOps and DBA’s to specify, design, develop, test, and implement AWS cloud services and solutions.
- Provide guidance and knowledge to other team members, and promote efficiency, productivity, innovations, and knowledge-sharing across multi-functional teams.
- Work closely with internal business partners to gather requirements, design and implement solutions, manage technical operations, and triage and resolve operational issues.
- Maintain detailed and accurate system, application, and infrastructure documentation. On-Call Support
- Participate in an after-hours on-call rotation for critical incident resolution. Other Responsibilities
- Perform additional related duties as assigned by management. Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe en

📌 Site Reliability Engineer (Toronto)
🏢 Porter Airlines
📍 Toronto