Manager, Quality Assurance and Risk Management The Tlicho Community Services Agency is a unique organization responsible for the delivery of education, health and social services within the Tlicho region. The Tlicho Community Services Agency's vision 'Strong Like Two People' is a metaphor for the desire by community leadership to build an organization, and create programs and services that recognize the strength and importance of two cultures. Job Information Reporting to the Executive Director, Operations & Program Integration, the Manager, Quality Assurance & Risk Management provides strategic leadership for quality improvement, patient safety, risk management, client experience, clinical education, and infection prevention and control across TCSA health, wellness, and social services programs. The Manager leads incident investigations, accreditation activities, and system-wide quality improvement initiatives to promote secure, culturally responsive, client
- and family-centred services across the Tlicho region. The position provides expert advice to senior leadership and the TCSA Board and ensures programs meet applicable legislation, standards, and policies.

Key Responsibilities
- Lead quality assurance, patient safety, risk management, and incident management programs across TCSA.
- Oversee investigations of critical incidents, patient safety events, unusual occurrences, and complaints.
- Lead continuous quality improvement initiatives, accreditation activities, and risk mitigation strategies.
- Develop and review policies, procedures, and practices that support safe, effective, and culturally responsive services.
- Provide expert advice to senior leadership and the TCSA Board on quality, safety, risk, and client experience.
- Oversee clinical education and infection prevention and control initiatives.
- Provide leadership in human resource and financial management within the area of responsibility.



Key Qualifications
- A bachelor's degree in a health and social services discipline, business, organizational management, or a law degree.
- A minimum of 10 years' work-related experience in a health or social services environment including 2 years leading a team.
- Direct working experience within a cross-cultural setting, with legislation/policy, or in the areas of occupational health and safety, privacy coordination/management, organizational accreditation, communications, project implementation related to health care improvement, are all assets. Equivalencies may include
- A related diploma and twelve (12) years of experience in a health or social services environment, including two (2) years leading a team; or
- Fourteen (14) years of progressively responsible experience in a health or social services environment, including two (2) years leading a team.
- All other equivalencies will be assessed on a case-by-case basis. Working Conditions
- Position based in the Tlicho region, with travel to Behchoko, Gamèti, Wekweètì, and Whatì as required.
- May be required to respond to critical incidents and urgent operational matters.
- Must maintain confidentiality and handle sensitive client, staff, and organizational information. The GNWT offers a competitive salary, an annual northern living allowance, a generous defined benefit pension plan, and health/dental benefits in addition to relocation assistance, if applicable.
For more information about living and working in the Northwest Territories. Please visit our benefits page or NWT Tourism . GNWT Inquiries Inquiries Only
- Tlicho HR Client Service Centre
- Department of Finance
- Government of the Northwest Territories
- NISHIKHONBUILDING, 2nd FLOOR
- BOX 419
- BEHCHOKONT X0E 0Y0
- Tel (867) 392-3053
- Fax (867) 392-6861
- [email protected] Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

📌 Manager, Quality Assurance and Risk Management (Yellowknife)
🏢 Gov
📍 Yellowknife