Job Mandate The Product Manager reports to the Director, Business Solutions, who, as Product Owner, sets product vision, strategy, and priorities. As a trusted advisor to the Product Owner, the Product Manager helps shape KORE’s AI and application strategy and translates it into product goals, roadmaps, and a prioritized backlog. The primary focus of the role is building KORE’s enterprise AI platform from the ground up – integrating third-party large language models (LLMs), business applications, and external services to deliver AI capabilities across HTS’s 20 locations in the US and Canada. The role also supports KORE’s business applications, including TRAX, through their ongoing enhancement and modernization, and develops expert knowledge of HTS’s business as a manufacturers’ representative to represent the voice of its users. This is an individual contributor role with no direct reports. The Product Manager leads through influence, aligning Enterprise Delivery, Engineering, Architecture, and Solution Specialists so that each initiative is clearly defined and delivers measurable business value. Decisions on product direction, roadmap commitments, and priorities across initiatives rest with the Product Owner; the Product Manager has authority to make day-to-day product decisions within that approved direction, brings evidence-based recommendations to inform strategic decisions, and keeps the Product Owner consulted and informed. Enterprise Delivery decides when and how approved work lands, and Engineering builds and runs the technology. Major

Responsibilities:
AI Platform Strategy & Roadmap
- Develops and maintains the AI platform roadmap within the direction set by the Product Owner, recommending the sequencing of capabilities – such as generative AI assistants, retrieval-augmented generation (RAG)



over enterprise content, and AI agents that automate business workflows – based on business value, feasibility, and risk.
- Identifies and assesses AI use cases with stakeholders across HTS and KORE, recommends priorities to the Product Owner, and validates approved use cases through prototypes and pilots before scaling.
- Defines high-level requirements for third‑party integrations with LLM providers, business applications, and external services through APIs and connectors, in partnership with Architecture and Engineering.
- Leads the evaluation of LLMs, AI vendors, and tools against criteria such as output quality, latency, cost, security, data residency, and vendor lock‑in, and provides recommendations to inform build, buy, or partner decisions.
- Defines quality and evaluation criteria for AI capabilities – including accuracy, grounding, hallucination rates, and user feedback – and monitors their performance, usage, and operating cost in production.
- Embeds responsible AI practices – data privacy, access control, human oversight, transparency, and guardrails – into product requirements, in partnership with Architecture and Security. KORE Application Product Management
- Translates the Product Owner’s strategy into roadmaps for KORE’s business applications, including TRAX, balancing recent capabilities, enhancements, and production needs with the modernization of legacy functionality.




- Leads product planning for legacy application modernization, proposing target capabilities, phased migration and retirement plans, and continuity of data and business workflows for Product Owner approval, in partnership with Architecture.
- Assesses legacy functionality based on usage and business value, recommends what to retain, redesign, replace, or retire, and identifies where AI can simplify or automate existing processes.
- Reviews roadmaps regularly against changes in business needs, capacity, and technology direction, and brings proposed changes to the Product Owner for approval before they are made. Business Domain Expertise & Voice of the User
- Develops and maintains an expert understanding of HTS’s business as a manufacturers’ representative – including sales, quoting, order management, project tracking, commissions, and relationships with manufacturers and customers – by working directly with users across the business.
- Represents the voice of users in product decisions, translating their workflows, pain points, and business drivers into clear problem statements and product requirements.
- Leads problem and solution discovery through user interviews, data analysis, research, and experiments, partnering with Business Solutions Specialists on business‑process validation and with Architecture on feasibility. Backlog & Prioritization
- Maintains a single prioritized product backlog aligned to the approved roadmaps, defining epics and high-level requirements with clear business context and expected outcomes.
- Has authority to make day‑to‑day product decisions within the approved roadmap, including backlog sequencing, requirement detail, discovery approach, and AI evaluation methods.
- Consults t

📌 Product Manager (Toronto)
🏢 Hts Engineering
📍 Toronto