Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls. We are seeking a strategic and hands‑on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance). This is not a ticket‑taking role. You will challenge current‑state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience. As a Product Owner, you will Product Strategy & Roadmap
- Develop and maintain a clear product roadmap balancing immediate operational needs with long‑term transformation goals
- Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations Process & Solution Improvement
- Identify gaps across processes, data, controls, usability, and automation
- Evaluate friction points for customers and employees and propose scalable improvements
- Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches Backlog Ownership & Delivery




- Own and prioritize the product backlog based on business value, urgency, and effort
- Translate business needs into:
- Requirements and process maps
- User stories and acceptance criteria
- UI/UX expectations and measurable outcomes Cross‑Functional Collaboration
- Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
- Facilitate workshops, backlog refinement sessions, demos, and decision forums
- Ensure alignment across business and technical stakeholders Testing & Release Execution
- Participate in system testing and lead/support UAT
- Validate delivered solutions against requirements before release
- Coordinate release readiness, including training, documentation, and adoption activities Performance & Adoption
- Measure outcomes against defined KPIs
- Ensure delivered solutions drive real business improvements
- Support post‑launch optimization and continuous improvement To be successful in this role, you bring
- 5+ years in product ownership, business analysis, enterprise systems, or digital transformation
- Proven ability to prioritize competing demands and connect technology to business outcomes
- Strong business analysis

skills:
- Process mapping
- Requirement definition
- User stories and acceptance criteria
- Benefit measurement
- Excellent stakeholder engagement skills with the ability to influence and challenge effectively




- Experience with testing, UAT, and validating delivered solutions
- Strong communication skills—able to translate between business and technical teams
- Comfortable working with data and KPIs to drive decisions and measure success
- Solid understanding of UI/UX principles in business systems Bonus points
- Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
- Background in retail, supply chain, logistics, finance, customer service, or sales enablement
- Familiarity with Agile delivery practices and backlog management tools
- Experience with process mapping, journey mapping, wireframing, or prototyping
- Exposure to change management, training, adoption, and post‑launch performance tracking Who You’ll Work With
- Senior Director, Business Enablement, Automation & Data
- Business leaders, SMEs, and frontline teams
- Other Product Owners and Enablement team members
- IT teams including developers, QA, architects, and operations
- Data, analytics, finance, HR, and external partners/vendors Work Environment
- Hybrid work environment with regular in‑person collaboration sessions
- Standard business hours with occasional support during releases or critical events
- Minimal travel; occasional visits to stores, distribution centres, or business sites may be required Why Join Trail?
- Competitive salary + extended health benefits
- Generous employee appliance discounts
- Opportunities for career growth and development
- Cooperative, team‑oriented culture with events and volunteer programs
- Opportunity to impact a trusted Canadian brand at scale INDHP We inspire possibilities, make shopping ridiculously easy,

📌 Product Owner (Richmond)
🏢 TRAIL APPLIANCES
📍 Richmond