Client Solutions Manager
- Industry Operations (Commerce)
- Toronto

Location:
Toronto Employment Type: Regular Job Code: A49114A Responsibilities
- Act as a Consultant to clients and internal stakeholders
- Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
- Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward‑looking recommendations.
- Build Test & Learn frameworks leveraging TikTok’s measurement solutions (BLS, CLS, Ad Effectiveness, Incrementality, etc.) to demonstrate full‑funnel business impact.
- Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionality.
- Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross‑functional partners on TikTok solutions and best practices.
- Clearly articulate and establish the value of TikTok within the client’s media mix and long‑term communication strategy.
- Manage and grow post‑sale relationships with clients and agencies, serving as the technical and strategic point of contact.
- Review and challenge media plans with a hands‑on perspective, providing actionable recommendations for success.
- Own end‑to‑end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance.
- Proactively monitor campaign delivery and make real‑time optimization suggestions, ensuring correct pacing, productive budget allocation, and achievement of performance objectives.




- Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers.
- Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities.
- Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client‑facing needs.
- Build trusting relationships with clients, agencies, and internal cross‑functional teams (product, measurement, creative, operations) to deliver on growth objectives.
- Navigate cross‑functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges.
- Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities.
- Share responsibility for account and opportunity planning, working with sales to design client‑centric strategies.
- Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team.
- Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands‑on campaign and market experience. Qualifications
- Minimum Qualifications
- 5+ years in client services, account management,



or campaign management in digital performance marketing, with hands‑on expertise in ads platforms.
- Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
- Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
- Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with the ability to extract actionable insights from platform data.
- Detail-oriented, analytical and a creative problem solver.
- Preferred Qualifications
- Comfortable with revenue‑bearing responsibilities and managing team targets.
- Experience with App/Leads/Shopping Ads/E‑commerce marketing.
- Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners.
- Experience with 3rd party ad measurement verification partners (such as IAS and DV).
- Proven ability to diagnose and solve platform‑related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams.
- Track record of building and executing strategic education programs to drive product adoption. The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position. Job Information The base salary range for this position in the selected city is CAD$ 85264
- CAD$ 116527 Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experi

📌 Client Solutions Manager (Toronto)
🏢 TikTok
📍 Toronto