Lead customer-facing security incident response and AI solution design at ServiceNow, applying cloud security and application security expertise. This Staff Information Security Analyst supports ServiceNow’s Global Security Support Center. The role handles platform security matters, customer communications, security investigations, and cross-functional coordination. It also strengthens documentation, training, process maturity, and operational excellence across internal and external security support. Key Responsibilities:

Represent Security Organization during customer-facing security incidents and cases Own, triage, investigate,



and resolve platform security matters Coordinate security workflows with customers and internal teams Develop AI solutions for repetitive activity automation Support on-call rotations and security escalation handling Requirements:

Minimum eight years in information or application security Eligibility for Canadian Reliability Status clearance Understanding of cloud computing and hyperscaler models Experience with SIEM, WAF, firewalls, and vulnerability platforms Web application vulnerability and mitigation knowledge Apply information security, application security, cloud, and AI expertise while supporting ServiceNow customers and platform trust.

📌 Senior Information Security Analyst (Toronto)
🏢 Servicenow
📍 Toronto