Lead desktop infrastructure reliability with Microsoft Intune and Microsoft 365 expertise in a hybrid environment with no mandatory office days. Provide tier 3 support and attend purpose-driven meetings when required. This Desktop Infrastructure Engineer maintains hardware, software, applications, and platforms across a large enterprise desktop workplace. The role handles complex incidents, infrastructure changes, security compliance, and project delivery. It also supports technology roadmaps and coaches junior EUC team members. Key Responsibilities:
Resolve third-level desktop hardware and software incidents Determine root causes and develop service-restoring workarounds Maintain infrastructure, applications, capacity,
and platform performance Act as desktop subject matter expert on complex projects Coach junior EUC team members through challenging tickets Requirements:
Post-secondary diploma, degree, or equivalent education and experience 10+ years managing desktop infrastructure in large enterprises Expertise administering Microsoft Intune and Microsoft 365 services Experience with SharePoint Online, Active Directory, Entra ID, and Group Policy PowerShell, networking, troubleshooting, security, and compliance experience Apply desktop engineering expertise across Microsoft platforms, enterprise infrastructure, complex support, security compliance, and technical coaching responsibilities.