Lead hotel onboarding and account success for Sadie across Australia, using organization, communication, and AI tools in daily work. As Customer Success Manager, you will guide Australian hotel partners from signed contract through go-live and ongoing account management. You will coordinate with Product, Engineering, Partnerships, Sales, Support, and Marketing while building processes for future hotels. The work centers on adoption, account health, customer feedback, and measurable value for hotel operators. Key Responsibilities:

Run onboarding end to end for recent hotel partners Train hotel staff and confirm full system adoption Monitor account health, calls, bookings,



and staff usage Analyse feedback and present evidence-based product improvements Document playbooks, health checks, and escalation paths Requirements:

At least two years in customer success, account management, or hospitality technology Hotel front desk or management experience Strong organization across multiple onboardings and accounts Clear written and verbal communication with non-technical staff Daily AI tool use with careful quality checks Own Australian hotel relationships for Sadie through onboarding, adoption, account health, feedback, and thoughtful growth decisions.

📌 Customer Success Manager Australia Hotels (Montreal)
🏢 Sadie
📍 Montreal