Lead client support operations at Bellwoods Centres for Community Living Inc., using quality improvement and workforce planning to strengthen services. This senior leadership role reports to the Chief Operating Officer. The Director oversees client-facing operations for people with physical disabilities across housing, community, and transition services. Responsibilities span service delivery, transitions programming, community partnerships, and operational integration. The mandate emphasizes safe, consistent, sustainable services supported by data, evidence, and measurable objectives. Key Responsibilities:

Provide strategic leadership across client service operations Monitor performance, client outcomes, risks, and opportunities Oversee workforce planning, scheduling strategy,



and system optimization Advance quality improvement, innovation, and operational accountability Coach leaders and develop team-oriented, accountable teams Requirements:

Post-secondary degree in a relevant field At least five years of progressive leadership experience Experience leading complex client-facing operations Expertise in quality improvement, accreditation, and resource optimization Knowledge of funding, risk, change, and legislative requirements Bring client-centred leadership, operational expertise, and evidence-based decision-making to Bellwoods’ evolving community support services.

📌 Director Client Support Operations (Toronto)
🏢 Bellwoods Centres for Community Living
📍 Toronto