About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to recent heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the

location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research,



and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. Manager, Digital Operations Training

The Manager, Digital Operations Training manages the execution and continuous improvement of learning programs that help hotel teams confidently adopt digital platforms, technologies, and service processes while delivering exceptional guest experiences. Under the guidance of the Director, Digital Planning & Integration, the role develops self‑directed learning, facilitates virtual and hands‑on training, and translates complex operational and technology concepts into practical learning experiences for property‑level audiences. Working primarily within Digital Operations, the Manager coordinates with Learning & Development, operational leaders, platform owners, subject matter experts, property teams, and vendors to deliver agreed training priorities, reuse common assets, reduce duplication, and apply established standards and best practices. The role tracks training performance through defined KPIs, dashboards, adoption measures, learner feedback, and effectiveness reporting, using those insights to improve programs and address capability gaps. The Manager also supports the evaluation and practical application of emerging learning technologies,



including artificial intelligence, and maintains the team’s digital knowledge base so content remains accurate, current, well governed, structured, and ready to support future AI‑enabled tools. What You’ll Be Doing

Learning Strategy, Design, and Governance

Manage the design, development, delivery, and continuous improvement of assigned learning programs for digital platforms, technologies, and related processes, applying established governance standards. Translate complex operational and technical requirements into practical, engaging, and scalable learning experiences for diverse property‑level audiences. Apply adult‑learning and instructional‑design principles to create curricula, learning paths, self‑directed modules, facilitator guides, job aids, simulations, assessments, and reinforcement materials. Apply and maintain agreed standards for learning quality, accessibility, version control, approval, localization, publishing, and retirement of training content. Build learning plans that support platform launches, enhancements, operational changes, new hotel openings, onboarding, and ongoing capability development.

Training Delivery, Readiness, and Adoption

Develop train‑the‑trainer approaches and equip property leaders, hotel champions, and facilitators to reinforce learning and sustain adoption locally. Assess learner and property readiness, identify capability gaps, and tailor interventions to operational context, audience needs, and implementation risk. Coordinate training schedules, communications, enrolment, materials, logistics, attendance, completion, and post‑training reinforcement for current hotel openings. Gather feedback from hotel teams and operational leaders

📌 Manager, Digital Operations Training (Toronto)
🏢 Four Seasons
📍 Toronto