Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

You’ll work across teams, influence key decisions, and help shape the path forward.

You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary We are seeking a results-driven Expert, Global Ops Product & Services – Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure.

In this role, you will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and supportable manner throughout their lifecycle. Success requires solid operational expertise, analytical thinking, and the ability to translate complex business and operational requirements into practical, sustainable solutions that scale across teams and the organization.

Responsibilities Service Delivery & Lifecycle Management

Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services

Partner with Product Management, Engineering,



and Operations teams to ensure operational requirements are incorporated into product design and delivery models

Establish and maintain scalable operational processes, controls, procedures, and governance frameworks

Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence

Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle

Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives

Service Delivery & Operational Excellence

Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance

Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions

Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement

Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities

Analytics & Continuous Improvement





Analyze operational and service delivery performance data to identify trends, risks, and opportunities

Define and track KPIs to measure service effectiveness, operational performance, and business outcomes

Qualifications

Bachelor's degree in Business, Information Systems, Engineering, or a related field

Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus

Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence

Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle

Experience partnering with Product Management, Engineering, Technology, and Operations teams

Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management

Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes

Working knowledge of Lean Six Sigma, Agile, and change management methodologies

Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compen

📌 Expert, Global Operations Products (Toronto)
🏢 Equinix
📍 Toronto