Lead customer experience strategy at PAL Airlines across Quebec operations, using operational excellence and people leadership to shape seamless travel journeys. As Director, Customer Service, you will guide airport customer service operations across the Quebec network. The role combines customer experience leadership, performance management, safety compliance, and multi-site team development. You will collaborate with Flight Operations, Revenue Management, Reservations, airport authorities, regulators, and service providers. Key Responsibilities:

Develop customer service vision, strategy, and roadmap Lead consistent experiences across Quebec station teams Drive goals, KPIs, accountability,



and corrective actions Promote Safety Management System and regulatory compliance Coach leaders and support workforce planning initiatives Requirements:

Senior leadership experience in customer service or related industries Success leading multi-site teams and service excellence Experience managing performance, budgets, and resources Exceptional communication, relationship-building, and leadership skills Bilingual French and English communication, verbal and written Bring strategic customer service leadership, safety awareness, and operational performance expertise to PAL Airlines’ Quebec network.

📌 Director Customer Experience PAL Airlines (Montreal)
🏢 PAL Airlines
📍 Montreal