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Underwriting Operations Manager - Retail 137726

The Opportunity Are you looking for a caring, cooperative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in insurance operations leadership and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an Underwriting Operations Manager – Retail to lead and develop our Underwriting Operations team, and help shape the future of our MGAs and Programs portfolios.

Reporting to the VP, Retail Operations, you will play a critical leadership role in delivering operational excellence, supporting profitable growth, and enhancing the experience of our distribution partners, customers, and underwriting teams. You will lead a high-performing team responsible for supporting the end-to-end account lifecycle, from onboarding and servicing through to renewal, while driving continuous improvement, operational efficiency, and strategic change across the business.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.





Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

Job Qualifications - What you bring to the table

Bachelor’s degree and 6 or more years of experience in the Insurance, Underwriting, or Market Facing area

OR

Zurich Certified Insurance Apprentice, including Associate Degree, and 6 or more years of experience in the Insurance, Underwriting, or Market Facing area

OR

High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting, or Market Facing area

AND

Knowledge of the insurance industry and the legal and regulatory environment

Experience researching, compiling, analyzing, and synthesizing data and metrics

Experience working in a production and metrics-driven performance environment

Experience preparing and managing operational budgets

Proficiency with Microsoft Office

People management experience

Preferred:

Previous people management experience.

Strong verbal and written communication skills.

Knowledge of insurance programs and MGAs

Advanced Microsoft Office Suite and spreadsheet/database skills.

Strong organization and multitasking skills.

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB).



We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-St

📌 Underwriting Operations Manager (Toronto)
🏢 Zurich Insurance
📍 Toronto