Lead desktop infrastructure reliability with Microsoft Intune and Microsoft 365 expertise in a hybrid environment with no mandatory office days. Provide tier 3 support and attend purpose-driven meetings when required.
This Desktop Infrastructure Engineer maintains hardware, software, applications, and platforms across a large enterprise desktop setting. The role handles complex incidents, infrastructure changes, security compliance, and project delivery. It also supports technology roadmaps and coaches junior EUC team members.
Key Responsibilities:
- Resolve third-level desktop hardware and software incidents
- Determine root causes and develop service-restoring workarounds
- Maintain infrastructure, applications, capacity, and platform performance
- Act as desktop subject matter expert on complex projects
- Coach junior EUC team members through challenging tickets
Requirements:
- Post-secondary diploma, degree, or equivalent education and experience
- 10+ years managing desktop infrastructure in large enterprises
- Expertise administering Microsoft Intune and Microsoft 365 services
- Experience with SharePoint Online, Active Directory, Entra ID, and Group Policy
- PowerShell, networking, troubleshooting, security, and compliance experience
Apply desktop engineering expertise across Microsoft platforms, enterprise infrastructure, complex support, security compliance, and technical coaching responsibilities.