Position Summary:

The Women’s Shelter case worker is responsible for supporting the homeless with their housing needs. They provide resources, information, and coordination of services, to create and monitor client's progress for treatment plans and recovery support.

General Management Duties and Responsibilities:

- General responsibilities including shelter welcome packages and welcome files
- Providing support to clients who are facing challenges including Poverty, homelessness
- Have intentional housing conversations with those in the shelter during the first two weeks
- Provide passive housing search materials to those that have been in the shelter two weeks or less
- Create Individualized Housing Plans with those that have exceeded two weeks in shelter and are receiving more staff attention to operationalize their housing plan
- Circulate throughout the facility and engage with any of those that have stayed in the shelter, using motivational interviewing and opportunities to engage in housing focused conversations
- Rapid Re-Housing or Permanent Supportive Housing program
- These staff play a critical role in connecting longer-term shelter guests to Coordinated Entry
- These staff also play a critical role in getting those shelter guests that are eligible for Rapid ReHousing or Permanent Supportive Housing ‘document ready’ so that they are imminently house-able should a vacancy become available in a housing program in the community
- Other assessments as required (i.e. mental health status exams, wellness checks, etc.)
- Provide specialized case management and community outreach
- Assess and refer clients to other service providers as appropriate (substance abuse and medical care treatment)
- Participate in case conferences with community partners
- Provide individual and group life skills training
- Assist enrollment in educational courses, interview preparation, and job searches
- Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
- Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management

Qualifications:

- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 2-3 years’ experience providing support to the homeless population
- Understanding of the Housing First philosophy
- Understanding of homelessness and at risk of homelessness
- Excellent time management, prioritization abilities, and communication




- Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.)
- Working knowledge of SPDAT and HIFIS
- Must have a valid Ontario’s Class “G” Driver’s License, and a vehicle with adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

Reporting Function:

The Case worker reports to the Manager of the Edith Mac Men’s Emergency Shelter. They work with both internal and external clients and will interact with all levels within the organization.

Working Conditions and Physical Requirements:

- Monday – Friday 7:00 am-3:30 pm with the ability to work excess/overtime hours where required
- Able to sit for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for visits/walk-throughs
- Able to lift up to 20lbs (product, documents, etc.)
- Travel by vehicle to community sites for client support as required

SHIP Values:

- Compassion, Hope, Inclusive, Respect, Professional

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

About Us

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.





Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.

Application Instructions

Interested candidates are encouraged to apply before October 30, 2026.

Why Work For Us?

Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision
Quality Housing, Quality Services, Quality Lives

Our Mission
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment
People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success:

- Competitive Salaries with Annual Performance Reviews
- Comprehensive Health Plans
- Group RRSP (5% Employer Contributions)
- 12 Paid Health, Wellness, and Sick Days
- 10 Paid Vacation Days
- 3 Paid Personal/Floating Holidays
- Generous Parental and Family Leave
- Learning and Development Opportunities
- Travel Allowances
- Employee Assistance Program
- Company Culture to be Proud of
- Possibility to Create a Real Impact

35+

Years focused on Clients, Tenants, Staff, and Families

5,000+

Clients and Residents served annually

20+

Programs and Service offerings in Southern Ontario

500+

Dedicated, Respectful, Compassionate and Qualified Employees

Monday to Friday 7:00 am - 3:30pm
Union | 37.5 hours per week

📌 Case Worker (Out of the Cold) (Kitchener)
🏢 Services and Housing In the Province
📍 Kitchener