Customer support operations at Honeywell require Salesforce expertise and precise coordination across a hybrid schedule in Lachine or Burnaby.

As a Customer Support Management Skilled, you will manage Reactive Quoted Work processes supporting SPOT growth. The work includes quoting, delivery, billing, reporting, and communication with service teams, customers, and suppliers. You will also support continuous improvement through estimating and mobile tools.

Key Responsibilities:

- Generate complex proposals and SPOT quotes using Salesforce and CPQ
- Coordinate customer setup, work orders, materials, schedules, and subcontractors
- Track Reactive Quoted Work progress through delivery and completion
- Monitor costs, billing reports, invoices,



and customer paperwork
- Promote CPQ adoption and support work digitization initiatives

Requirements:

- Completed post-secondary education
- Three years’ relevant customer support experience
- Experience in sales, estimation, account management, or project management
- Proficiency with Microsoft Office applications
- Experience with SAP, Salesforce, or similar software

Support Honeywell customers through quoting, delivery, billing, and reporting with detailed Salesforce and CPQ coordination.

📌 Customer Support Operations Professional (Montreal)
🏢 Honeywell International
📍 Montreal