FITNESS MANAGER

Hours of Work: Monday-Friday, evening and occasional weekend work

About Us

GYMVMT, and HER GYMVMT operates fitness facilities across Alberta. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience. With locations in Calgary and Edmonton, our team has been motivating Albertans to live a healthy and active lifestyle.

Position Summary

The Fitness Manager leads and maintains the day-to-day strategies and operations of the Personal Training Program. This role manages and develops a team of Personal Trainers setting goals and milestones for increasing sales, maintaining client retention, maintaining branding, and creating a satisfying member experience.

This role is also responsible for providing personal training services to members and external clients during non-service hours according to club financial and revenue goals.

Responsibilities

Operations Management

- Enhance revenue by providing additional personal training services to existing and new members.
- Monitor new member integration services ensuring execution to organizational standards.
- Ensure that the personal training team are giving high quality services and assistance to members when needed and educate new members to the gym environment.
- Meet targeted sales and earned revenue goals by driving accountability through day-to-day tasks and production.
- Assist in developing and maintaining structured workout programs.
- Stay abreast on latest updates in fitness industry.
- Ensure gym facility and equipment is maintained, clean, safe, and in good order.
- Supervise day-to-day operations of personal training services,



preparing and ensuring accuracy of weekly schedules for work assignment availability.
- Organize educational training, seminars, and meetings for personal training staff for business growth.
- Resolve member issues and complaints pertaining to personal training and other areas of the club as required.
- Ensure that all employees and members adhere to organizational procedures and policies.

People and Resource Management

- Recruit and train Personal Trainers based on business requirements of the clubs.
- Provide performance, leadership, coaching and mentoring to staff related to best practice, professional conduct, contribution to the GYMVMT and HER GYMVMT vision, relationship management and stakeholder engagement.
- Oversee and facilitate performance management and ensure all team members understand their key accountabilities and perform to the expected goals.
- Provide leadership in development of team communication and cohesiveness.

Personal Training

- Present the Personal Training program benefits to all members and demonstrate the value of these programs.
- Enroll members into personal training and structure and lead exercise programs designed to their goals, adjusting goals and exercises as needed.




- Meet individual monthly sales and revenue goals through a variety of fee for service customized exercise programs to contribute to the clubs’ overall financial and revenue goals.
- Motivate members and drive accountability in achieving fitness goals.
- Maintain a detailed log of client progress and consultation follow-ups.
- Adhere to documented recent member integration protocols.
- Educate members in proper use of weight resistance and cardiovascular equipment.
- Assist in maintaining a neat, organized, and clean club.
- Assist in club promotions where applicable.
- Actively integrate in the clubs’ member base for prospecting purposes.
- Continuously seek out new referrals from both existing member base and potential new external prospects.
- Meet daily prospecting goals by calling both active and inactive member lists.
- Attend weekly staff production meetings, training programs and continuing education seminars.

Qualifications & Requirements

- Current Personal Training Certification plus five years of customer service experience
- Current CPR Certification within the last year
- Experience working in a sale’s driven environment
- Proven success in achieving monthly KPI’s and quotas
- Ability to drive a high-performance sales team
- Demonstrate leadership and people management skills
- Ambitious, results-driven and a team player
- Demonstrate a high degree of professionalism, confidentiality, and integrity
- Able to effectively communicate both verbally and in writing.
- Basic proficiency in Microsoft Office Suite including PowerPoint, SharePoint, Word, and Excel.

Competencies

Personal Effectiveness

- Takes personal responsibility for the quality and t

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