Support Business Banking clients with technical service, account functionality, and issue resolution at CIBC while following internal controls and procedures.

As a Technical Support Specialist in CIBC’s Business Contact Centre, you provide after-sales service for client-facing products and delivery channels. You manage requests, interpret client needs, and recommend solutions while maintaining quality standards. The work includes supporting internal and external customers.

Key Responsibilities:

- Manage portfolios of high-value Commercial Banking and Large Corporate clients
- Validate requests to open, close, and manage operating accounts
- Liaise with branches, INTRIA, and investigations teams
- Investigate issues and facilitate timely client resolutions
- Deliver tutorials on client-facing tools and services

Requirements:

- Detailed knowledge of Commercial Bank and Global Payments products
- Understanding of related operations, policies, and procedures
- Critical thinking and complex problem-solving abilities
- Robust communication and investigative skills
- Fluency in French and English

Apply technical support, client engagement, and analytical skills to serve CIBC Business Banking customers with care.

📌 Business Banking Technical Support Specialist (Toronto)
🏢 CIBC
📍 Toronto