Bring mining parts expertise to Epiroc as a Customer Care Representative in Timmins, Ontario, serving customers through a hybrid inside-sales schedule.

This Customer Care Representative supports Epiroc Canada Customer Center customers across commercial inquiries and sales administration. The position handles parts, service, equipment pricing, delivery questions, troubleshooting, returns, credits, and customer complaints. It also coordinates with sales and supply chain teams.

Key Responsibilities:

- Provide commercial parts support to mining and construction customers
- Handle calls about prices, deliveries, parts, service, and equipment
- Respond to stock, pricing, lead-time, availability, and returns inquiries
- Investigate part sales and pricing problems using technical expertise




- Coordinate order fulfillment, expediting, allocations, and alternative solutions

Requirements:

- Five to ten years of customer service experience preferred
- Mining and construction industry experience required for consideration
- Five-plus years operating Epiroc or heavy equipment underground or surface
- High school diploma required; post-secondary education preferred
- Excellent communication, organization, and multitasking abilities

Use mining equipment knowledge, commercial support skills, and customer service experience to serve Epiroc customers from Timmins.

📌 Mining Parts Customer Care Representative (Timmins)
🏢 Epiroc
📍 Timmins