De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Overview The Endpoint Management Specialist is a hands-on technical role responsible for the engineering, administration, support, and continuous improvement of endpoint management services across De Havilland Aircraft of Canada Limited (DHC) and its affiliated businesses. The role ensures Windows and mobile endpoints are secure, compliant, reliable, and ready for end users throughout their lifecycle.

Reporting to the Team Lead, Endpoint Management, the Specialist applies established standards, independently leads complex technical work,



and recommends improvements to endpoint platforms and practices. Material risks, architecture decisions, and priority conflicts are escalated to the Team Lead. This position has no direct people-management responsibility, but it provides technical mentorship, advanced escalation support, and practical leadership across endpoint initiatives.

Core Responsibilities Endpoint Engineering and Administration

Administer, configure, and optimize endpoint management platforms including Microsoft Intune, Microsoft 365, Entra ID, Active Directory, Microsoft Defender for Endpoint, PDQ, ConnectWise, and related tools.

Build, test, deploy, and maintain Windows endpoint configurations, Autopilot provisioning, device compliance policies, security baselines, application packages, operating system updates, deployment rings, and configuration profiles.

Endpoint Lifecycle and Security

Support the complete endpoint lifecycle, including provisioning, refresh, deployment, recovery, retirement, and secure disposal of corporate devices.

Implement and maintain endpoint security controls in partnership with Cybersecurity, including encryption, endpoint protection, least privilege, patching, vulnerability remediation, and compliance reporting.

Standardize and automate endpoint builds, provisioning, application deployment, patching, reporting, compliance remediation,



and operational workflows using PowerShell, Microsoft Graph, and related capabilities.

Operational Support and Escalation

Act as the senior technical escalation point for complex endpoint issues, working with the IT Service Center, Infrastructure, Cybersecurity, and application teams to restore service, determine root cause, and prevent recurrence.

Perform root cause analysis for recurring endpoint incidents and implement sustainable corrective actions through appropriate incident, problem, and change management processes.

Monitor endpoint health, patch status, policy compliance, deployment success, and platform performance; investigate exceptions, coordinate timely remediation, and identify recurring trends requiring permanent correction.

Technical Leadership and Standards

Develop and maintain endpoint engineering standards, implementation patterns, and technical procedures within the direction established by the Team Lead.

Evaluate current endpoint capabilities and recommend practical improvements, implementation approaches, risks, and support requirements.

Perform technical reviews of significant endpoint changes to confirm testing, rollback, security, and operational support requirements are addressed.

Documentation and Knowledge Management

Create, maintain, and regularly review technical documentation for endpoint platforms, configurations, applications, security controls, deployment processes, integrations, and operational procedures.

Develop clear standard operating procedures, troubleshooting guides, support runbooks, knowledge articles, and implementation records that enable consistent support and effective knowledge transfer.

📌 Endpoint Management Specialist (Winnipeg)
🏢 De Havilland Aircraft of Canada
📍 Winnipeg