Service Experts is seeking an experienced customer escalations specialist to resolve complaints for Advantage Program participants. You will liaise with Marketing, Legal and Field Leadership to maintain customer relationships and ensure high‑quality outcomes.
The role emphasizes de‑escalation, process discipline and expert use of CRM systems. You will back up the team leader, manage multiple priorities, and collaborate with 20+ US Service Center points of contact to resolve issues while
📌 Senior Escalations Coordinator (Field)
🏢 Service Experts
📍 Field
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