Lead call center learning and development at ATB’s Calgary Campus, using coaching and performance data to strengthen advisor onboarding. This primarily in office role supports Everyday Financial call center advisors.

As Manager, Client Care Learning & Development, you will architect onboarding, continuous learning, and product rollout programs. You will lead Performance Coaches, facilitate training, and prepare new hires for compliant, high-performing live-call work. Your expertise will connect learning strategy with client care outcomes.

Key Responsibilities:

- Own onboarding, continuous learning, and product rollout training strategies
- Analyze learning and client care metrics to refine curricula
- Manage, observe, coach, and develop Performance Coaches
- Evaluate team structures,



processes, roles, and responsibilities
- Facilitate training sessions and align stakeholder expectations

Requirements:

- Seven-plus years in Learning and Development
- Three-plus years leading teams in high-volume operations
- Expertise in call center training and multimode learning
- Banking experience teaching complex regulatory subjects
- Learning Management Systems and call recording software experience

Bring strategic leadership, hands-on facilitation, and call center expertise to ATB’s Calgary-based client care learning function.

📌 Call Center Learning Development Manager (Calgary)
🏢 Culture Alberta
📍 Calgary