Lead technical support at Circle Cardiovascular Imaging in Calgary, combining frontline coaching with hands-on ticket queue management. Support Circle products directly. This Team Lead, Technical Solutions and Support role provides day-to-day guidance, escalation support, and technical assistance. You will resolve customer situations, coach specialists, monitor workloads, and coordinate Tier 2 escalations. The position supports Circle’s cardiovascular imaging software and related technical solutions. Key Responsibilities:

Resolve or escalate complex technical and customer situations Provide remote support and manage individual ticket backlogs Coach specialists on troubleshooting and customer communication Monitor queues, workloads, coverage,



and resource planning Coordinate Tier 2 escalations with engineering and product teams Requirements:

Five to eight years in technical support or related functions Experience leading, mentoring, or coaching others Understanding of networking, switching, routing, and firewalls Experience with medical software, DICOM, PACS, or HL7 Computer Science degree or equivalent real-world experience Apply technical leadership, customer communication, networking knowledge, and medical imaging experience to Circle’s Calgary support team.

📌 Technical Support Team Lead (Winnipeg)
🏢 Circle Cardiovascular Imaging
📍 Winnipeg