Lead vendor governance and performance for Manulife’s Print & Post ecosystem in a hybrid Toronto, Ontario position. Build standardized, measurable supplier management.
This Manager role establishes an enterprise governance layer across Print & Post. You will develop specifications, performance frameworks, scorecards, SLAs, and QBR reporting. The work partners with Procurement on vendor strategy, RFP readiness, and consolidation while preserving production managers’ day-to-day execution.
Key Responsibilities:
- Standardize envelopes, base stock, and SKU rationalization programs
- Manage scorecards, QBR cadence, reporting, and SLA measurement
- Document continuity, backup, and cross-training standards across P&P;
- Standardize invoice formats and data feeds for reconciliation
- Monitor trends and drive corrective actions across vendors
Requirements:
- Experience in vendor governance, procurement, or supplier management
- Robust analytical and framework-building capability
- Experience standardizing processes across multiple suppliers
- Stakeholder management and developing people leadership capability
- Print, mail, or production vendor experience preferred
Apply vendor governance, performance frameworks, standardization, and analytical judgment to strengthen Manulife’s Print & Post ecosystem.