Lead IBM’s Incident Management function for a business-critical Government of Canada payroll setting, using incident command and executive communication skills. As Incident Management Leader, you will direct high-urgency production response across a complex enterprise environment. You will lead the IBM Incident Management team, coordinate application, payroll operations, infrastructure, database, architecture, and change teams. The work centers on service restoration, escalation management, operational readiness, and clear client communication. Key Responsibilities:

Lead high-urgency production incidents from coordination through resolution Direct incident bridges and executive escalations Coordinate technical and operational teams during recovery Communicate impact, risks, decisions,



and resolution paths Strengthen processes, documentation, reviews, and performance measures Requirements:

8–10 years in Incident Management and enterprise production environments Experience leading teams during critical service events Strong incident command, ITIL, and escalation management knowledge Clear executive, client, written, and presentation communication Government of Canada security clearance eligibility required Bring decisive leadership, service restoration expertise, and stakeholder communication skills to IBM’s critical payroll environment.

📌 IBM Incident Management Leader (Winnipeg)
🏢 International Business Machines
📍 Winnipeg