Job Summary Porter is hiring an experienced Site Reliability Engineer to help improve the reliability, scalability, and performance of a modern cloud platform supporting thousands of users.

This is a hands-on engineering role where you'll work closely with Software Developers, Cloud Engineers and Cybersecurity to improve platform reliability, automate operational processes, and build world-class observability.

Unlike a traditional infrastructure-focused SRE position, this role is best suited to someone who has a robust software development background (particularly .NET) and enjoys solving production challenges through code.

Duties & Responsibilities

Build and improve the reliability and availability of production services

Work directly with developers to troubleshoot application and platform issues, from initial triage through root cause

Develop automation to eliminate repetitive operational work

Build dashboards, monitoring, alerts, and service health metrics, and administer the underlying observability platforms

Design and maintain automated workflows for certificate expiry, host health, and other operational risk monitoring

Participate in production incident response and on-call rotations, including major (Sev1-level) incident investigation

Analyze application performance and resolve bottlenecks

Improve deployment pipelines and operational tooling

Contribute to infrastructure as code and cloud automation across compute, networking, and identity

Maintain integration and API layer reliability, including error-rate monitoring and alerting

Support change management processes (CAB) for infrastructure and monitoring changes

Champion SRE best practices including SLIs, SLOs,



and error budgets

Automation and Optimization

Create and maintain automated solutions for repetitive tasks, including infrastructure and application and patch monitoring.

Optimize monitoring agents for cost management and performance.

Implement auto-discovery and AI solutioning to ensure infrastructure reliability and efficiency

Configuration Management and Infrastructure as Code (IaC)

Use Infrastructure as Code tools to automate monitoring across AWS resources

Implement and maintain configuration management tools to standardize and automation configurations

Monitoring and Alerting

Configure and maintain monitoring and alerting systems to ensure the health and performance of the infrastructure.

Application Deployment and Support

Deploy, configure Dynatrace and Splunk to support applications and services on AWS infrastructure.

Collaborate with DevOps teams to optimize and automate CI/CD pipelines.

hange and Incident Management

Prepare and document Change Requests and Methods of Procedures (MOPs) for infrastructure changes.

Troubleshoot and resolve incidents affecting cloud services in accordance with predefined Service Level Agreements (SLAs).

Escalate issues to internal teams or third-party vendors as required.

Incident Response and Post-Incident Reporting





Participate in incident response processes and post-incident reporting (PIR).

Identify and deploy fixes to prevent recurrence of issues.

Security and Compliance

Work with IT Security to ensure cloud infrastructure aligns with security best practices and compliance requirements

Work with internal architecture, Solution Delivery(PMO), governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.

.Cloud Governance - Cost Optimization, Data Management, Asset Management, Performance Management, and Deployment Acceleration

Implement Security Monitoring Auto-discovery.

Safety and Compliance

Actively engage in the company’s Safety Management System (SMS) by reporting hazards and incidents encountered during daily operations.

Collaboration and Documentation

Coordinate with internal stakeholders, DevOps, and third-party vendors for deployments and fixes.

Work within a cross-functional team of System Ops Engineers, App Admins, Data Engineers DevOps and DBA’s to specify, design, develop, test, and implement AWS cloud services and solutions.

Provide guidance and knowledge to other team members, and promote efficiency, productivity, innovations, and knowledge-sharing across multi-functional teams.

Work closely with internal business partners to gather requirements, design and implement solutions, manage technical operations, and triage and resolve operational issues.

Maintain detailed and accurate system, application, and infrastructure documentation.

On-Call Support

Particip

📌 Site Reliability Engineer (Winnipeg)
🏢 Porter Airlines
📍 Winnipeg