Additional Considerations (if any): -

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Wine & Spirits Clerk

Department: Wine & Spirits

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.

Core Competencies

- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:

- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most significant people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests




- performing other tasks in every way possible to enhance the shopping experience.

- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Educates customers about products.
- Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
- Checks in product, puts product away, and may review invoices.
- Maintains displays in the department and throughout the store.
- Understands and follows local, state, and company policies on sales of tobacco and liquor.
- Removes trash in a timely manner.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

- Orders product at supervisor's request.
- Assists with inventory as requested.
- Builds displays as needed.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

- Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

📌 Wine and Spirits Clerk (London)
🏢 Hyvee.io
📍 London