WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

Line of Business : Outpatient Clinics, Ontario Addiction Treatment Clinics

Location: Thunder Bay South, ON (125 Vickers St S, Thunder Bay, ON P7E 1J2)

Position Type : Full time, Contract (May 1, 2027)

Vacancy Status: This Posting is in Replacement for an Existing Vacancy

Compensation: $20.34 Per Hour

Union: This Position is Represented by U.F.C.W. Local 175.

C ompassion – we meet people where they are, ready to help

A ccountability – we take responsibility for outcomes

R respekt – we work well with others

E xcellence – we deliver exceptional experiences to everyone we encounter

- Wellness: Healthcare Spending Account for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
- Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
- Preparation for the Future : Retirement Savings Plan(RRSP/DPSP).
- Employee Recognition : Service Recognition Program.

About the Position:

The Float Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

YOUR DUTIES AND RESPONSIBILITIES:

- Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.




- Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.
- Follows-up with patients to confirm appointments
- Communicates with patients regarding appointments and external referrals if applicable.
- Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
- Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
- Assists with office administration including ordering supplies and other duties that may be assigned.
- Maintaining patient data information within excel to ensure all patient information is accurate and up to date.

WHAT YOU’LL NEED TO HAVE:

- Completion of a Medical Office Administrator program and or similar certificate is an asset.
- Strong commitment to working with individuals living with addiction and mental health.
- Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
- Provision of a recent and acceptable Criminal Reference Check.
- Current First Aid and CPR Certification is an asset.
- Previous experience billing through EMR would be considered a definite asset
- High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
- Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.
- Strong work ethic, applies judgment and discretion in his/her work
- Detail oriented, accountable with good organizational and time management skills
- Demonstrated ability to learn quickly and excellent problem-solving skills
- Ability to work well with others in a fast-paced environment.

ABOUT THE COMPANY

Founded in 1

📌 Float Patient Care Coordinator (Northeastern Ontario)
🏢 Canadian Addiction Treatment Centres
📍 Northeastern Ontario