Lead front store customer service at Shoppers Drug Mart, coordinating cashiers, merchandising, and daily customer-focused operations.

This Front Store Supervisor manages customer service functions involving cash, cashiers, and merchandising. The role trains staff, provides guidance, supports loss prevention, and resolves customer issues. It also maintains store presentation, product displays, housekeeping, and compliance with policies and safety requirements.

Key Responsibilities:

- Ensure cashiers and merchandisers follow store procedures
- Train staff and provide ongoing guidance
- Resolve refunds, exchanges, and other customer issues
- Maintain clean, organized shelves and product rotation
- Support cash office inventory and cashier tracking

Requirements:

- Planning, judgement, and decision-making abilities
- Independent thinking when organizing store activities
- Essential problem-solving skills for customer satisfaction
- Computer literacy and organized work habits
- Product and supplies knowledge with effective time management

Bring customer service leadership, cashier coordination, merchandising knowledge, and organized decision-making to Shoppers Drug Mart.

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📌 Front Store Customer Service Supervisor (Toronto)
🏢 Shoppers Drug Mart
📍 Toronto