Process international import paperwork for FedEx, resolving shipment issues and providing accurate customer information. This interview position includes part time Tuesday through Saturday shifts.
The Import Representative verifies import information, requests clearance instructions, and obtains broker designation. You will process import documents, trace problem shipments, and update shipment status for customers. The position requires customer assistance, PC Windows operation, and knowledge of FedEx Operations or Canadian customs regulations is preferred.
Key Responsibilities:
- Verify import information for international shipments
- Request clearance instructions and broker designation
- Process, resolve, trace, and track import paperwork issues
- Update and record shipment status accurately
- Provide customers international shipment information and assistance
Requirements:
- Canadian high school or GED equivalent
- Six months of FedEx experience preferred
- Operate in a PC Windows environment
- Achieve required testing and training thresholds
- Basic Excel and customs knowledge preferred
Use import documentation, shipment tracking, and customer assistance skills to support FedEx international shipping services.