Answer customer and travel agent calls for Transat using bilingual communication, active listening, and multiple computer systems in a hybrid position.

This permanent full-time Call Center Agent role supports reservations and flight changes for Transat customers and travel agents. You will promote travel products, assist website navigation, and deliver professional service with empathy. Personalized training helps you master Transat products and systems.

Key Responsibilities:

- Answer incoming customer and travel agent calls
- Handle reservations and flight changes
- Promote seats, baggage, insurance, and special services
- Assist customers navigating Transat websites
- Provide empathetic, professional customer service

Requirements:

- Minimum one year of call center experience
- Bilingual French and English, spoken and written
- Comfort using computer tools and multiple systems
- Availability for variable schedules seven days weekly
- Spanish or Portuguese proficiency considered an asset

Support Transat travelers with bilingual call handling, product guidance, website assistance, and consistently skilled customer service.

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📌 Bilingual Transat Call Center Agent (Montreal)
🏢 Transat At
📍 Montreal