Customer service specialists respond to product inquiries, quotations, and issues through telephone, email, written correspondence, and fax. This indoor role involves computerized systems and product research.

As a Customer Care Associate I with HD Supply Canada, you will support customers across 20,000 products and three catalogues. You will answer order requests, suggest alternatives, and resolve issues while following prescribed processes. The position works under close supervision with limited independent judgment.

Key Responsibilities:

- Respond to customer order and quotation requests
- Follow up to meet customer service expectations
- Research and suggest alternative products
- Use computerized systems for tracking and troubleshooting
- Resolve issues, including credit concessions

Requirements:

- High school diploma or GED strongly preferred
- Zero to two years of relevant experience
- Knowledge of 20,000 products and three catalogues
- Ability to follow prescribed processes and instructions
- Ability to refer complex problems to supervisors

Apply customer service, product research, and computerized system skills as an HD Supply Canada Customer Care Associate I.

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📌 Customer Service Product Specialist (Toronto)
🏢 HD Supply Management
📍 Toronto